Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you any type of refund or exchange for any reason whatsoever

Our service is a subscription based service billed monthly or credit based billed as per demand by depositing funds and using the service on a pay as you go basis. You can choose to cancel any time during that time and you will not be billed again in the following billing cycle.

You alone are responsible for the proper cancellation of your account.

Your account and all of its content will be deleted immediately upon your cancellation of the Service.

You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full monthly charges for the month which you discontinued Service.

You will not be charged again.

Fax.to reserves the right to modify, suspend, or terminate your account at any time for any reason without notice or refund. We also reserve the right to delete all Content associated with your account.

Email or phone requests to cancel your account will not be deemed cancellation.

Fax.to may refuse Service to anyone for any reason at any time.

If for any reason your service was failed to be delivered to the recipient and you have tangible proof for that you might be eligible for a full or partial refund. If you have used any of your top up credit already then you are not eligible for any refunds whatsoever. Please contact us at inquiries@fax.to to investigate this matter.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inquiries@fax.to and send your item to: P.O. 60414, Kosta Karnavallou 35, Paphos, Cyprus 8102.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you’ve done all of this and you still have not received your refund yet, please contact us at inquiries@fax.to.